Troubleshooting Common Invoice Issues

PDF Not Downloading

If the PDF does not download when you click the button, check that your browser allows pop-ups and downloads from invoice-generator.shop. Try disabling browser extensions that block scripts or downloads. If the issue persists, try a different browser — Chrome and Firefox produce the most consistent results.

Logo Not Appearing on the Invoice

If your uploaded logo does not show on the preview or PDF, verify the file is a supported format (PNG, JPG, SVG, or WebP) and under 2 MB. Some ad blockers interfere with image rendering — try disabling them temporarily. If the logo shows on screen but not in the PDF, try re-uploading a PNG version of the image.

Calculations Look Wrong

Invoice totals are calculated automatically: subtotal minus discount, plus shipping, then tax on the result. If the total seems off, check each line item's quantity and rate for accidental extra digits. Also verify that tax and discount are set to the correct mode (percentage vs. flat amount).

Page Not Loading Properly

A blank or partially loaded page usually means a network issue or cached resources are stale. Hard-refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) to reload all assets. If that does not help, clear your browser cache for invoice-generator.shop specifically and try again.

Frequently Asked Questions

Which browsers work best with InvoiceGen?
InvoiceGen works on all modern browsers. Chrome, Firefox, Edge, and Safari all render invoices and PDFs correctly. If you experience issues on an older browser, updating to the latest version typically resolves them.
Will clearing my cache delete my saved invoice?
Yes, clearing your browser cache and local storage removes any unsaved invoice data. Download your PDF or sign in to your account before clearing cache to avoid losing work.
Does InvoiceGen work on mobile browsers?
Yes. The interface is responsive and works on mobile Chrome, Safari, and Firefox. If elements appear cut off, try rotating your phone to landscape mode or zooming out slightly.

Still have questions? Head to our invoice generator and try it yourself.

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